Privacy Policy
This Privacy Policy explains how MB Metal collects, uses, stores, and protects personal data when you visit our website, use our metal door configurator, submit an inquiry, request an offer, or communicate with us.
MB Metal is a modern metalwork company from Maglaj, Bosnia and Herzegovina, specialized in custom-made metal constructions, steel and glass solutions, railings, staircases, doors, and partitions.
By using our website or submitting your information through our forms, you acknowledge that you have read and understood this Privacy Policy.
1. Data Controller
The data controller responsible for processing your personal data is:
2. Personal Data We Collect
We may collect the following categories of personal data:
- Information you provide directly: full name, email, phone number, city/address/project location, requested product details, door configuration details (product type, frame, glass, color, dimensions, accessories), messages, notes, drawings, files, and any other information you voluntarily provide.
- Technical information: IP address, browser type/version, device type, operating system, pages visited, date/time of visit, referring website, and cookie/analytics data where applicable.
3. How We Use Your Personal Data
We use your personal data for the following purposes:
- To respond to your inquiry.
- To prepare and send a custom offer.
- To process and review your door or metalwork configuration.
- To communicate regarding project, measurements, design, production, delivery, or installation.
- To provide customer support.
- To improve our website, configurator, products, and services.
- To maintain website security and prevent misuse.
- To comply with legal, accounting, tax, and administrative obligations.
- To protect our rights, property, and legitimate business interests.
- We do not sell your personal data.
4. Legal Basis for Processing
- Your request before entering into a contract (for example, when asking for an offer).
- Performance of a contract (if you order a product or service).
- Legal obligations (accounting, tax, and business record requirements).
- Legitimate interests (service improvement, website protection, and client communication).
- Consent, where required (for certain cookies, marketing communication, or optional processing).
- You may withdraw your consent at any time where processing is based on consent.
5. Door Configurator Data
Our website may include a configurator that allows you to create your own custom metal door by choosing product type, frame style, glass option, color, dimensions, and other details.
When you submit a configuration, we use that information to understand your requested product and prepare a custom offer. Submitting a configuration does not automatically create a binding order or purchase obligation.
6. Cookies and Similar Technologies
- Essential cookies required for website functionality.
- Analytics cookies used to understand website usage.
- Preference cookies used to remember settings or choices.
- Marketing cookies used only where applicable and legally permitted.
- You can control/delete cookies through your browser settings. Some features may not function properly if cookies are disabled.
7. Sharing of Personal Data
- Employees or authorized representatives of MB Metal.
- IT service providers, hosting, website maintenance, or email providers.
- Accountants, legal advisors, or business consultants.
- Delivery, logistics, or installation partners, where necessary for your project.
- Public authorities, courts, regulators, or other bodies when legally required.
8. International Data Transfers
Some service providers (hosting, analytics, email, cloud) may process data outside Bosnia and Herzegovina or outside the EEA.
Where such transfers occur, we aim to apply appropriate safeguards in line with applicable data protection laws.
9. Data Retention
- Inquiry and configurator data is kept as needed to respond, prepare offers, manage projects, and keep records.
- Contract, invoice, accounting, and tax data is kept as required by law.
- Technical and analytics data may be kept for shorter periods depending on tools used.
- Marketing data is kept until consent is withdrawn or you unsubscribe, where applicable.
- When data is no longer needed, we delete or anonymize it where reasonably possible.
10. Data Security
We apply reasonable technical, organizational, and administrative measures to protect personal data.
No website, transmission, or storage system can be guaranteed 100% secure.
11. Your Rights
To exercise your rights, contact us at info@mbmetal.net. We may need to verify your identity.
- Access your personal data.
- Correct inaccurate or incomplete data.
- Request deletion of personal data.
- Request restriction of processing.
- Object to certain processing activities.
- Withdraw consent where processing is based on consent.
- Request data portability where applicable.
- Lodge a complaint with the competent authority.
12. Accuracy of Submitted Information
You are responsible for ensuring submitted personal and project data is accurate, complete, and up to date.
If you submit information on behalf of another person or company, you confirm that you are authorized to do so.
13. Children's Privacy
Our website and services are intended for adults and business users. We do not knowingly collect personal data from children.
14. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for their privacy practices, content, or security.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect business, legal, or processing changes.
16. Contact
For any questions regarding this Privacy Policy or processing of personal data, contact us: